Comments on: Royal Caribbean Says Bon Voyage to Chronic Complainers

By: royal caribbean cruise company

royal caribbean cruise company — Mon, 27 Oct 2008 07:06:27 +0000

royal caribbean cruise company…

I found your post comments while searching Google. Very relevant especially as this is not an issue which a lot of peaople are conversant with….

By: Julie

Julie — Fri, 20 Jun 2008 03:58:30 +0000

Mamaflo, Annie and Doru, thanks for stopping by!

Doru, there’s a big debate is about in the cruise commenters’ world. Some believe “the customer is always right”, and others think the Morans were “gaming the system” by complaining just to get future discounts. I believe the couple has switched to Norwegian Cruise Line and seem to be happy there.

By: Doru

Doru — Thu, 19 Jun 2008 19:44:31 +0000

But the client is the king, is he not? What did the Morans? Unhappy clients is everywhere to find, and a good customer service must understand them.

By: Annie

Annie — Sat, 07 Jun 2008 05:06:23 +0000

I used to be a travel agent and I know Royal Caribbean to be one of the best in customer service. I have no doubt in my mind that they did the best anyone could expect and I tip my hat to them for taking a stand against the Morans. I am now a travel blogger/critic. I would love to sail on RCL and write a review because I know they would appreciate my honesty and I would appreciate their service.
That article was a riot!! Thanks for sharing!

By: Mamaflo

Mamaflo — Sat, 31 May 2008 15:15:45 +0000

For whatever it’s worth, I’ve been on a number of cruises, each one was different in it’s own way but I never ran into an issue that I thought the cruise line owed me for (well, maybe one but they ponied up to everyone onboard). Anyway, I’ve seen and heard people both onboard and online that do nothing but complain, nothing, nada, zip is going to satisfy them…….except maybe something for free.
I’m glad the cruiselines have finally made note of these people’s numbers and have stopped the nonsense. I’m tired of my cruise being impacted (in more ways than one) by these habitual complainers.
The attitude you take on a cruise is the most important thing you can pack and mine is always stellar .