Brenda and Gerald Moran can’t seem to have a nice cruise, yet they took 6 cruises in 3 years with the company that couldn’t seem to please them.
They say that 10% of the customers create 90% of the work, and we are seeing more companies jettison customers who can’t be satisfied. I can’t help wonder why, with all the alternatives out there, the Morans continued to sail with a line on which they had so many problems.
What do you think? Were they scamming for perks and discounts on future cruises — (can a passenger be locked on a balcony for three hours without being able to shout for help?) — or have they been wronged?
Mamaflo wrote,
For whatever it’s worth, I’ve been on a number of cruises, each one was different in it’s own way but I never ran into an issue that I thought the cruise line owed me for (well, maybe one but they ponied up to everyone onboard). Anyway, I’ve seen and heard people both onboard and online that do nothing but complain, nothing, nada, zip is going to satisfy them…….except maybe something for free.
I’m glad the cruiselines have finally made note of these people’s numbers and have stopped the nonsense. I’m tired of my cruise being impacted (in more ways than one) by these habitual complainers.
The attitude you take on a cruise is the most important thing you can pack and mine is always stellar :).
Link | May 31st, 2008 at 7:15 am
Annie wrote,
I used to be a travel agent and I know Royal Caribbean to be one of the best in customer service. I have no doubt in my mind that they did the best anyone could expect and I tip my hat to them for taking a stand against the Morans. I am now a travel blogger/critic. I would love to sail on RCL and write a review because I know they would appreciate my honesty and I would appreciate their service.
That article was a riot!! Thanks for sharing!
Link | June 6th, 2008 at 9:06 pm
Doru wrote,
But the client is the king, is he not? What did the Morans? Unhappy clients is everywhere to find, and a good customer service must understand them.
Link | June 19th, 2008 at 11:44 am
Julie wrote,
Mamaflo, Annie and Doru, thanks for stopping by!
Doru, there’s a big debate is about in the cruise commenters’ world. Some believe “the customer is always right”, and others think the Morans were “gaming the system” by complaining just to get future discounts. I believe the couple has switched to Norwegian Cruise Line and seem to be happy there.
Link | June 19th, 2008 at 7:58 pm